Handle multiple conversations at once, improve RO processing efficiency, deliver higher quality experiences and increase customer loyalty with LivePerson Automotive’s messaging platform.
Since partnering with LivePerson Automotive through FCA we’ve seen fantastic results. LivePerson Automotive Service Texting product has allowed us to get approvals for our RO’s faster, it’s helped increased our CSI scores, and overall made our service department run more efficiently. I would recommend to any other FCA dealer that they take advantage of this partnership.”
General Manager, Ganley Chrysler, Dodge,
Jeep, Ram of Aurora
With the option to text, our customers have reduced phone calls by up to 30%.
Custom landing pages (part of the texting solution) can include a free trade-in appraisal, which can generate 10 - 60 requests per month.
Our customers have seen service CSI scores increase up to 11 points.
The LivePerson Automotive messaging platform seamlessly integrates with your DMS making it simple to streamline servicing and empower advisors to be more efficient. When advisors have the ability to automate and text real-time servicing updates, notifications, photos & videos it enables faster work approvals, greater trust, transparency, and richer customer history for better lifetime service. Staying connected to your customers with messaging keeps them loyal post warranty and keeps your dealership first in line for their next purchase.