Conversational commerce solutions built for your automotive business
Sales
Service
Tango packages for sales give dealerships powerful chat and messaging tools to win more customers, deliver higher quality experiences and increase customer loyalty. Every package includes LivePerson Automotive Live Advisors to step in as needed to engage, nurture and monetize consumer conversations on behalf of your dealership.
Our packages for service give dealerships powerful chat and messaging tools to automate servicing transactions and communications with car owners without sacrificing quality or losing their personal touch.
All Tango packages for sales include
Chat and messaging on your website
Ability to enable other messaging channels: SMS, Apple Business Chat, Facebook Messenger, etc.
Access to 3rd party chat and messaging on AutoTrader, KBB, Car Soup, and KSL.com among others
Integration to digital retailing tools (inventory, CarFax & KBB) to easily share pertinent info within conversations
“Messaging-enabled” advertising campaigns for print, TV, Google AdWords and beyond
All packages for service include
Two-way interactive SMS messaging between service advisor and customer
Video/image sharing functionality to show and explain additional work
Full TCPA & FCC compliance (written consent on RO)
DMS integration for automated reminders, vehicle ready messages, etc.
Mobile bill pay functionality
Automated CSI survey follow-ups
Tango 50
Up to 50 planned messaging interactions per month.
Arm your team with our all-in-one messaging platform, and tango with our Live Advisors to help consumers get immediate attention across your entire digital network.
Tango 100
Up to 100 planned messaging interactions per month.
Expecting more frequent online interactions? Step up your messaging package so you (and your Live Advisors) are ready to engage and turn browsers into buyers.
Tango Unlimited
No limit to interactions or live advisor coverage.
Get an insurance policy for every messaging interaction: Our Live Advisors can be there to tango with as many shoppers as you need and send the serious buyers to your best closers.
Small Dealers
800 Repair Order Volume Per Month
Reduce phone calls, improve CSI, productivity and retention for up to 800 RO's a month.
Medium Dealers
2,000 Repair Order Volume Per Month
Reduce phone calls, improve CSI, productivity and retention for up to 2,000 RO's a month.
Large Dealers
3,000 Repair Order Volume Per Month
With our simple, easy-to-use platform, reduce phone calls, improve CSI, productivity and retention for up to 3,000 RO’s a month.
Why Tango?
Tango combines the industry’s most advanced dealership messaging platform, access to a wide array of chat and messaging channels, 3rd party sites, our Live Advisors and your team. Choose the Tango package that best fits your needs -- Live Advisors can run your entire messaging operation 24/7, work and skill with your our own experts, or cover nights and weekends so you’re always online and never miss an opportunity.
Simple and intelligent servicing
Liveperson Automotive’s service packages are designed for your dealerships’ service advisors, salespeople and BDCs. The service platform is easy to use and integrated with your DMS so you can automate appointment and tune-up reminders, welcome messages, promotional offers, pickup notifications, mobile payments and CSI follow-ups through SMS messaging. It also gives advisors the ability to send servicing photos and videos that enable faster work approval, greater trust, transparency, and richer customer history for better lifetime service.
