Get early access to LiveEngage, the world’s leading AI-powered conversational commerce platform

LiveEngage gives agents, bots and managers the toolset needed to ensure the seamless management of messaging operations for your dealership.

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A single place to manage all your conversations

Agents and bots work together in a single web-based workspace to handle conversations across all messaging channels. Agents can easily handle multiple messaging conversations at a time from their desktop or mobile device. And with the ability to monitor bot conversations in real time, agents can intervene when necessary to maintain a positive consumer experience and to help improve bot performance over time.

Real-time sentiment to measure conversation health

Our proprietary Meaningful Connection Score (MCS) uses natural language processing and AI to measure consumer sentiment during conversations. MCS determines a positive, neutral, or negative score for each message and conversation based on phrasing, punctuation, frequency and more. It’s an unbiased assessment of an interaction and can be used by managers to intervene on conversations that are going poorly to help preserve the consumer experience. It’s particularly useful for bot managers — helping them to understand where bot optimizations need to be made in addition to flagging which conversations require intervention.

SmartCapacity™ maximizes agent productivity

SmartCapacity™ maximizes productivity by giving agents the ability to handle up to 40 conversations at once. Our proprietary SmartCapacity algorithm analyzes the speed of messages being sent back and forth in each conversation instead of just the total number of conversations to determine an agent’s true capacity. LiveEngage automatically brings conversations in and out of focus based on conversation intensity so that agents aren’t overwhelmed.

Reporting & analytics to gauge ROI and optimize performance

Every aspect of each conversation is tracked within LiveEngage, including the duration, sentiment and CSAT, consumer intents, and even customizable outcomes such as conversions. LiveEngage offers robust out-of-the-box analytics along with the ability to build custom reports that align to your specific KPIs so you can measure the return on your investment. Our reporting also helps optimize agent and bot performance over time while providing invaluable business insights pertaining to customer trends, brand perception, product use cases and more.

An open platform expands possibilities

One size does not fit all. Our open platform, LiveEngage, gives dealerships the ability to augment and adapt functionality to meet their unique needs. And as the number of applications needed to run a business continues to grow, integration among these systems is critical to running a smooth and efficient operation. LiveEngage makes this all possible with a library of robust APIs, pre-built integrations and SDKs.

Enterprise-grade security

LiveEngage is ADA compliant, and ISO and SOC certified. The investment and technical talent it takes to achieve these accreditations would be overwhelming and economically unfeasible for most “chat” companies. Enterprise grade technology means that messaging features, as well as security and compliances that are typically only enjoyed by big corporations, will be available for your dealership. LivePerson’s security automation team performs automated scans daily, and we keep your conversation data secure with encryption in-transit and at-rest and store this information in our top-tier data centers.