LiveEngage gives agents, bots and managers the toolset needed to ensure the seamless management of messaging operations for your dealership.
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Agents and bots work together in a single web-based workspace to handle conversations across all messaging channels. Agents can easily handle multiple messaging conversations at a time from their desktop or mobile device. And with the ability to monitor bot conversations in real time, agents can intervene when necessary to maintain a positive consumer experience and to help improve bot performance over time.
Every aspect of each conversation is tracked within LiveEngage, including the duration, sentiment and CSAT, consumer intents, and even customizable outcomes such as conversions. LiveEngage offers robust out-of-the-box analytics along with the ability to build custom reports that align to your specific KPIs so you can measure the return on your investment. Our reporting also helps optimize agent and bot performance over time while providing invaluable business insights pertaining to customer trends, brand perception, product use cases and more.
One size does not fit all. Our open platform, LiveEngage, gives dealerships the ability to augment and adapt functionality to meet their unique needs. And as the number of applications needed to run a business continues to grow, integration among these systems is critical to running a smooth and efficient operation. LiveEngage makes this all possible with a library of robust APIs, pre-built integrations and SDKs.
LiveEngage is ADA compliant, and ISO and SOC certified. The investment and technical talent it takes to achieve these accreditations would be overwhelming and economically unfeasible for most “chat” companies. Enterprise grade technology means that messaging features, as well as security and compliances that are typically only enjoyed by big corporations, will be available for your dealership. LivePerson’s security automation team performs automated scans daily, and we keep your conversation data secure with encryption in-transit and at-rest and store this information in our top-tier data centers.