The world’s leading conversational command center for your service department

The days of playing phone tag are over. Handle multiple conversations at once, improve RO processing efficiency, deliver higher quality experiences and increase customer loyalty with LivePerson Automotive’s service messaging platform. 

Request Demo

Top five ways dealerships use messaging for servicing

01

Send photos and videos to enable faster work approval 

02

Send vehicle pickup notifications 

03

Automate appointment and maintenance reminders 

04

Initiate real-time mobile payments 

05

Extend promotional offers for vehicle appraisal and beyond 

The results have been incredible

95%

Peak in show rates

2x

Increase in job approvals

30%

Decrease in phone calls

Fuel your sales funnel

Our platform generates a customizable landing page for every single one of your customers displaying RO details, ads highlighting your offers and reminders for a free trade-in appraisal. This page in auto-generated and sent via SMS message with every RO. It’s the perfect tool to upsell customers, ensure repeat business and grow your bottom line. Many of our dealerships see 100+ appraisal requests every month. 


Share MPI results and receive R.O. authorization in real-time

Once your technicians complete a Multi Point Inspection, a text message is sent to the consumer with their results displayed on an intuitive and comprehensive landing page. Images and videos can be included to increase trust, transparency and get repair orders approved faster. And with one-click work authorization you don’t have to waste time chasing work approvals, playing phone tag and taking cars on and off the lift. Authorizations are now instant. 

Send + receive mobile payments

Enable your team to collect payment before the customer even arrives to pick up their car! With our industry leading service texting platform you can create invoices and request payments that include DMS data like prepaid maintenance and additional warranty credits. Advisors send a payment request with the click of a button and the customer views the invoice & pays via a link delivered in an SMS text message. 

Build your brand with automated CSI surveys

Send surveys to your customers via text message immediately after they’ve picked up their vehicle to solicit positive feedback while the experience is still fresh and top of mind. Upon submitting their survey they will be prompted to share on Yelp, Google and Facebook to further enhance your dealership brand and profile. In the event someone is left dissatisfied, our messaging platform will automatically flag anyone who has reported a poor experience so you can reach out and rectify the situation before their negative feedback finds its way to the internet.  

Since partnering with LivePerson Automotive through FCA we’ve seen fantastic results. LivePerson Automotive Service Texting product has allowed us to get approvals for our RO’s faster, it’s helped increased our CSI scores, and overall made our service department run more efficiently. I would recommend to any other FCA dealer that they take advantage of this partnership.” 

BJ Holmes

General Manager, Ganley Chrysler, Dodge,
Jeep, Ram of Aurora

Ganley of Aurora

Automate service requests with messaging and grow your revenue

Running a well-oiled servicing operation is challenging, and every minute wasted by inefficient systems is a potential dollar lost. See how Angela Krause Family Ford processes 3X the repair orders of the average dealership.