The world’s leading conversational command center for your service department

The days of playing phone tag are over. Handle multiple conversations at once, improve RO processing efficiency, deliver higher quality experiences and increase customer loyalty with LivePerson Automotive’s service messaging platform. 

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Top five ways dealerships use messaging for servicing

01

Send photos and videos to enable faster work approval 

02

Send vehicle pickup notifications 

03

Automate appointment and maintenance reminders 

04

Initiate real-time mobile payments 

05

Extend promotional offers for vehicle appraisal and beyond 

The results have been incredible

95%

Peak in show rates

2x

Increase in job approvals

30%

Decrease in phone calls

Since partnering with LivePerson Automotive through FCA we’ve seen fantastic results. LivePerson Automotive Service Texting product has allowed us to get approvals for our RO’s faster, it’s helped increased our CSI scores, and overall made our service department run more efficiently. I would recommend to any other FCA dealer that they take advantage of this partnership.” 

BJ Holmes

General Manager, Ganley Chrysler, Dodge,
Jeep, Ram of Aurora

Ganley of Aurora

Automate service requests with messaging and grow your revenue

Running a well-oiled servicing operation is challenging, and every minute wasted by inefficient systems is a potential dollar lost. See how Angela Krause Family Ford processes 3X the repair orders of the average dealership.