The world’s leading conversational command center for your service department
The days of playing phone tag are over. Handle multiple conversations at once, improve RO processing efficiency, deliver higher quality experiences and increase customer loyalty with LivePerson Automotive’s service messaging platform.
Top five ways dealerships use messaging for servicing
01
Send photos and videos to enable faster work approval
02
Send vehicle pickup notifications
03
Automate appointment and maintenance reminders
04
Initiate real-time mobile payments
05
Extend promotional offers for vehicle appraisal and beyond
The results have been incredible
95%
Peak in show rates
2x
Increase in job approvals
30%
Decrease in phone calls
Fuel your sales funnel
Our platform generates a customizable landing page for every single one of your customers displaying RO details, ads highlighting your offers and reminders for a free trade-in appraisal. This page in auto-generated and sent via SMS message with every RO. It’s the perfect tool to upsell customers, ensure repeat business and grow your bottom line. Many of our dealerships see 100+ appraisal requests every month.
Share MPI results and receive R.O. authorization in real-time
Once your technicians complete a Multi Point Inspection, a text message is sent to the consumer with their results displayed on an intuitive and comprehensive landing page. Images and videos can be included to increase trust, transparency and get repair orders approved faster. And with one-click work authorization you don’t have to waste time chasing work approvals, playing phone tag and taking cars on and off the lift. Authorizations are now instant.
Send + receive mobile payments
Enable your team to collect payment before the customer even arrives to pick up their car! With our industry leading service texting platform you can create invoices and request payments that include DMS data like prepaid maintenance and additional warranty credits. Advisors send a payment request with the click of a button and the customer views the invoice & pays via a link delivered in an SMS text message.
Build your brand with automated CSI surveys
Send surveys to your customers via text message immediately after they’ve picked up their vehicle to solicit positive feedback while the experience is still fresh and top of mind. Upon submitting their survey they will be prompted to share on Yelp, Google and Facebook to further enhance your dealership brand and profile. In the event someone is left dissatisfied, our messaging platform will automatically flag anyone who has reported a poor experience so you can reach out and rectify the situation before their negative feedback finds its way to the internet.
Since partnering with LivePerson Automotive through FCA we’ve seen fantastic results. LivePerson Automotive Service Texting product has allowed us to get approvals for our RO’s faster, it’s helped increased our CSI scores, and overall made our service department run more efficiently. I would recommend to any other FCA dealer that they take advantage of this partnership.”
BJ Holmes
General Manager, Ganley Chrysler, Dodge,
Jeep, Ram of Aurora
Ganley of Aurora
Automate service requests with messaging and grow your revenue
Running a well-oiled servicing operation is challenging, and every minute wasted by inefficient systems is a potential dollar lost. See how Angela Krause Family Ford processes 3X the repair orders of the average dealership.