The Conversational GM Dealership

LivePerson Automotive gives dealers powerful messaging tools to win more customers with our sales and service messaging platforms. Car shoppers and owners have a lot of questions — and your team needs to be available to answer all of them, quickly and concisely. Whether your sales team needs to walk someone through inventory and deals, or your service advisors want to get ROs approved and paid for faster, we have a platform for that.

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Top five ways dealerships use our messaging for sales

01

Share vehicle inventory

02

Send trade-in estimates

03

Deliver vehicle history reports

04

Provide financial forms

05

Schedule test drives

The results have been incredible

40%

Chat requests for vehicle inventory

2x

Users prefer to complete forms in chat

30%

Decrease in phone calls

Automotive messaging experts supporting you 24/7

We’ve trained and developed hundreds of US-based automotive messaging experts that can engage, nurture and monetize your sales conversations on behalf of your dealership. Our Live Advisors can run your entire messaging operation, work with and skill your own experts, or cover nights and weekends so you’re always online and never miss an opportunity. When Live Advisors support dealership messaging operations, lead conversion rates increase by up to 40%. Expertise is everything.

Top five ways dealerships use our messaging for servicing

01

Send photos and videos to enable faster work approval 

02

Send vehicle pickup notifications 

03

Automate appointment and maintenance reminders 

04

Initiate real-time mobile payments 

05

Extend promotional offers for vehicle appraisal and beyond

The results have been incredible

95%

Peak in show rates

2x

Increase in job approvals

30%

Decrease in phone calls

Connect with consumers on the world’s most popular automotive sites

Consumers already browse your listings on 3rd party websites, now they can get answers to their questions in real-time without picking up the phone or filling out a form. LivePerson Automotive is the exclusive provider of web chat for AutoTrader, Kelley Blue Book, Car Soup, KSL.com, RV trader, and Cycle Trader among others. In the age of digital transformation, giving consumers quick fingertip access to your experts is the roadmap to more sales, deeper relationships, and higher CSI.

Overall, I’m extremely satisfied with LivePerson Automotive — it’s great to have a vendor that I can consider a partner. After adopting their messaging platform, we saw the number of quality leads increase almost immediately. Plus, I rely heavily on Google Analytics and appreciate their use of custom goals & events to track my messaging success."

Frank Reynolds

General Manager, Andean Chevrolet

Packages

Sales Packages

Arm your team with messaging, integrated digital retailing tools, and Live Advisors who "tango" with them to assist consumers everywhere - from your site to Facebook, Google My Business, Apple and 3rd-party sites like Autotrader

Tango 50: Up to 50 planned messaging interactions per month

Tango 100: Up to 100 planned messaging interactions per month

Tango Unlimited: No limit to interactions or Live Advisor coverage

A La Carte

Add the following to your sales messaging package:

Facebook Marketplace Tango: LivePerson Automotive will upload your used inventory to Marketplace and co-manage the resulting conversations

Additional Text Numbers: Extension available for more than the 5 text numbers included in the sales messaging (Tango) packages 

Service Packages

Enable service advisors to communicate better with customers via two-way SMS messaging. Use this DMS-integrated tool to send automated appointment reminders, video walkarounds, MPI reports, explain issues, mobile payment options, CSI surveys, and more 

Service Only | Small: Coverage for 800 repair orders (ROs) per month

Service Only | Medium: Coverage for 2,000 repair orders (ROs) per month

Service Only | Large: Coverage for 3,000+ repair orders (ROs) per month