LivePerson Automotive gives dealers powerful messaging tools to win more customers with our sales and service messaging platforms. Car shoppers and owners have a lot of questions — and your team needs to be available to answer all of them, quickly and concisely. Whether your sales team needs to walk someone through inventory and deals, or your service advisors want to get ROs approved and paid for faster, we have a platform for that.
Chat requests for vehicle inventory
Users prefer to complete forms in chat
Decrease in phone calls
We’ve trained and developed hundreds of US-based automotive messaging experts that can engage, nurture and monetize your sales conversations on behalf of your dealership. Our Live Advisors can run your entire messaging operation, work with and skill your own experts, or cover nights and weekends so you’re always online and never miss an opportunity. When Live Advisors support dealership messaging operations, lead conversion rates increase by up to 40%. Expertise is everything.
Peak in show rates
Increase in job approvals
Decrease in phone calls
Consumers already browse your listings on 3rd party websites, now they can get answers to their questions in real-time without picking up the phone or filling out a form. LivePerson Automotive is the exclusive provider of web chat for AutoTrader, Kelley Blue Book, Car Soup, KSL.com, RV trader, and Cycle Trader among others. In the age of digital transformation, giving consumers quick fingertip access to your experts is the roadmap to more sales, deeper relationships, and higher CSI.
Overall, I’m extremely satisfied with LivePerson Automotive — it’s great to have a vendor that I can consider a partner. After adopting their messaging platform, we saw the number of quality leads increase almost immediately. Plus, I rely heavily on Google Analytics and appreciate their use of custom goals & events to track my messaging success."
General Manager, Andean Chevrolet
Arm your team with messaging, integrated digital retailing tools, and Live Advisors who "tango" with them to assist consumers everywhere - from your site to Facebook, Google My Business, Apple and 3rd-party sites like Autotrader
Tango 50: Up to 50 planned messaging interactions per month
Tango 100: Up to 100 planned messaging interactions per month
Tango Unlimited: No limit to interactions or Live Advisor coverage
Add the following to your sales messaging package:
Facebook Marketplace Tango: LivePerson Automotive will upload your used inventory to Marketplace and co-manage the resulting conversations
Additional Text Numbers: Extension available for more than the 5 text numbers included in the sales messaging (Tango) packages
Enable service advisors to communicate better with customers via two-way SMS messaging. Use this DMS-integrated tool to send automated appointment reminders, video walkarounds, MPI reports, explain issues, mobile payment options, CSI surveys, and more
Service Only | Small: Coverage for 800 repair orders (ROs) per month
Service Only | Medium: Coverage for 2,000 repair orders (ROs) per month
Service Only | Large: Coverage for 3,000+ repair orders (ROs) per month